PromptLab

Privacy Policy

Last updated: February 2026

1. Introduction

PromptLab ("we," "our," or "us") operates the website promptlab.ae and provides AI education and training services. We are based in Dubai, United Arab Emirates. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our platform, you consent to the practices described in this policy.

2. Information We Collect

We collect several types of information:

Personal Data

Information you provide directly, including but not limited to: name, email address, phone number, billing and payment details, account credentials, course preferences, and any communications you send to us.

Usage Data

Automatically collected information such as IP address, browser type and version, pages visited, time and date of visits, time spent on pages, device identifiers, and referring URLs. We use this to improve our services and user experience.

Cookies

We use cookies and similar tracking technologies. For details, please see our Cookie Policy.

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our courses and platform
  • Process transactions and send related communications
  • Send administrative information, updates, and security alerts
  • Respond to your inquiries and provide customer support
  • Send newsletters and marketing communications (with your consent)
  • Analyze usage patterns to enhance user experience
  • Detect, prevent, and address technical issues and fraud
  • Comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We may share your information with:

  • Service providers: Payment processors, hosting providers, analytics providers, and email service providers who assist in operating our platform
  • Legal authorities: When required by law, court order, or governmental authority
  • Business transfers: In connection with a merger, acquisition, or sale of assets, where permitted

We do not sell your personal data to third parties for their marketing purposes.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Account data is retained while your account is active and for a reasonable period thereafter. Usage data and analytics may be retained in anonymized or aggregated form.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Restriction: Request limitation of processing
  • Portability: Request transfer of your data to another provider
  • Objection: Object to processing based on legitimate interests or for marketing
  • Withdraw consent: Where processing is based on consent

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR). If you are in California, you may have rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us at [email protected]. We will respond within the timeframes required by applicable law.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data from the EEA or UK, we implement appropriate safeguards such as standard contractual clauses. By using our services, you consent to such transfers.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately and we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. For significant changes, we may also notify you by email. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Information

For questions about this Privacy Policy or to exercise your data protection rights, contact us: