PRACTICAL ONLINE WORKSHOP
Build a useful knowledge base
Organise a small document collection and practise getting answers that lead back to the source.
Upcoming workshops · register your interest. Dates, facilitator availability and any tool costs are confirmed before enrolment. English delivery; Arabic groups are subject to a suitable facilitator being confirmed.
WHO IT IS FOR
A good fit when…
For consultants and team members who repeatedly search scattered notes and documents for the same information.
WHAT YOU TAKE AWAY
Make something useful.
- 01A structured collection of up to ten sample documents.
- 02A source index, naming rules and document owners.
- 03Ten retrieval questions with checked answers.
- 04A maintenance and outdated-content checklist.
THE PROGRAMME
One step at a time.
- Session 1
Sort the sources and define what belongs in the collection.
- Session 2
Test retrieval and practise maintaining the knowledge base.
BEFORE WE START
Bring the right ingredients.
Bring a small, non-sensitive collection that you have permission to use. A public or fictional sample is suitable when work documents cannot be shared.
THE QUALITY CHECK
A result you can assess.
You must be able to locate the source behind an answer and recognise a question the collection cannot answer. Conflicting information is flagged rather than silently resolved.
A COMMON QUESTION
Is this a secure company-wide AI system?
The workshop teaches organisation and source checking on a small collection. A company-wide deployment requires separate access, security, integration and maintenance decisions.
CONNECT THE DOTS
A useful next step.
Business knowledge base
Organise a small collection of business documents into a source-linked resource your team can navigate and maintain.
Build your brand voice assistant
Create a reusable AI writing setup from your own examples, audience and editing rules.
Customer FAQ & help centre
Turn repeated customer questions into accurate, easy-to-find answers and a clear path to human help.