FOCUSED BUSINESS SERVICE
SOPs & employee onboarding
Turn two process interviews into three clear operating instructions that another person can follow.
WHO IT IS FOR
A good fit when…
For owner-led teams where recurring work depends on asking the same experienced person. Choose repeatable, bounded processes with a known process owner.
WHAT YOU TAKE AWAY
The first project includes
- 01Two interviews mapping the current process and common exceptions.
- 02Three standard operating procedures with roles, inputs and steps.
- 03Checklists and an onboarding sequence for a new team member.
- 04A dry-run review with a reader who did not write the procedure.
BEFORE WE START
Bring the right ingredients.
Select three related tasks and provide existing forms, tools and examples. Name who owns each process and who will check whether the documented steps are accurate.
THE QUALITY CHECK
A result you can assess.
We test instructions through a realistic walkthrough, including missing inputs, errors and escalation. An instruction is only complete when the reader can recognise a successful result.
A COMMON QUESTION
Will you redesign our business process?
The starting scope documents and clarifies how the process should work today. Major process redesign, legal policy drafting and regulated compliance advice require separate specialists and a separate scope.
CONNECT THE DOTS
A useful next step.
Business knowledge base
Organise a small collection of business documents into a source-linked resource your team can navigate and maintain.
Customer FAQ & help centre
Turn repeated customer questions into accurate, easy-to-find answers and a clear path to human help.
From interview to operating procedure
Practise turning a process conversation into an instruction another person can follow.