FOCUSED BUSINESS SERVICE
Business knowledge base
Organise a small collection of business documents into a source-linked resource your team can navigate and maintain.
WHO IT IS FOR
A good fit when…
For a consultant or small team whose important answers are scattered across documents, recordings and folders. A focused collection is the best starting point.
WHAT YOU TAKE AWAY
The first project includes
- 01An inventory of up to 30 documents or three hours of recordings.
- 02A topic structure with clear document names and ownership.
- 03A source index and ten realistic retrieval questions.
- 04A maintenance guide showing how to add and retire material.
BEFORE WE START
Bring the right ingredients.
Bring a bounded collection you can legally share, a list of common questions and the people who will use it. Sensitive data should be removed or handled only under an agreed arrangement.
THE QUALITY CHECK
A result you can assess.
We test whether a reader can find the correct source for each question. Contradictions, outdated material and unanswered questions are marked explicitly.
A COMMON QUESTION
Does this include an AI chatbot?
The initial result is an organised, usable knowledge resource. A question-answering assistant is a separate scope with access controls, grounding tests and a clear rule for unanswered questions.
CONNECT THE DOTS
A useful next step.
SOPs & employee onboarding
Turn two process interviews into three clear operating instructions that another person can follow.
Customer FAQ & help centre
Turn repeated customer questions into accurate, easy-to-find answers and a clear path to human help.
Build a useful knowledge base
Organise a small document collection and practise getting answers that lead back to the source.